Contact Non Gamstop Casinos

If you have a question about our reviews, spotted something that needs updating, or want to tell us about your own experience with a casino not on GamStop, this is the page to use. Below is how to reach us and what we can and cannot help with.

How to Reach the Editorial Team

The best way to contact us is by email at [email protected]. We read every message that comes in and try to reply within a couple of working days. A short note on what your enquiry is about — a correction, a general question, feedback — helps us get back to you with something useful rather than a generic holding reply.

We are a small editorial team, not a casino operator or a betting company. We cannot access anyone's casino account, process a withdrawal, or resolve a dispute directly with an operator. If you are having a problem with a specific site, see the section on complaints below for who can actually help.

What This Page Is For

Content questions — if something in our coverage of welcome offers, wagering requirements, payment methods or game selection is unclear, ask us to explain it further.
Corrections — bonus terms, minimum deposits and withdrawal limits at casinos not on GamStop change often. If you have seen an offer that no longer matches what we've published, tell us and we will check it.
Reader feedback — if a casino from our list of trusted non GamStop casinos gave you a different experience to what we described, we want to hear it.
Research suggestions — if there's a topic around payments, licensing or game providers you'd like us to cover in more depth, let us know.

What We Cannot Help With

We publish independent research and comparisons; we are not a customer support desk for any of the operators we review, including Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo or Daytonaspin. If you have an issue with an account, a bonus, or a withdrawal at one of these sites, you will need to raise it directly with that casino's own support team first, since they hold your account details and transaction history.

If a casino does not resolve your complaint satisfactorily, check what licence it holds and whether that licensing authority offers a dispute resolution service — this varies by operator and is not something we can arrange on your behalf.

If You Are Worried About Your Gambling

This site covers casinos operating outside GamStop, which means the usual GB self-exclusion scheme does not apply to them in the same way. If gambling is causing you concern, GamCare (0808 8020 133) offers free, confidential support and can talk through options including deposit limits, self-exclusion tools offered directly by individual casinos, and third-party blocking software. We are not able to provide this kind of support ourselves, but we take messages on this subject seriously and will point you towards the right organisation.

Response Times and What Happens Next

Every message is read by a person, not an automated system. Our target is to reply within two working days, though this can stretch a little when volumes are higher. If your enquiry needs input from more than one member of the team — for example a factual correction that requires re-checking a casino's terms — it may take slightly longer, but we will still follow up.

Keeping Our Research Accurate

Terms on welcome bonuses, wagering requirements and payment options at casinos not on GamStop shift regularly, and we rely partly on readers to flag when something has moved on since our last check. If you've dealt with any of the operators listed on our site and something didn't match what we reported, your message genuinely feeds into how we update that coverage.

Thank you for taking the time to get in touch. We aim to make every reply worth the wait.